Reference

Open Legal Clarity Before Your Account

Clear account rules help you decide before you join, so we place our legal terms, data handling, cookie use, and contact paths in one page.

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peremantoto Open Legal Clarity Before Your Account
CONTACT PATHS

Contact Us About Legal Questions

Fast legal support starts with the right channel, because account access, data correction, and wallet-record questions need different checks.

Live chat Use live chat when you can still enter your account and need a quick legal clarification about terms, cookies, or access status. We answer daily from 09:00 to 01:00 WIB and keep the chat record tied to your account.
WhatsApp help Choose WhatsApp when login is blocked or your phone check fails. We may ask for your registered number, last device type, and recent QRIS or wallet reference before we discuss legal account status.
Email request Send email for data access, correction, retention, or account closure requests because those need a written trail. Include your username, registered email, and the change you want us to check.
DATA CARE

Manage Your Account Data Rights

Control over your legal record starts inside your account. From Account > Security you can update password settings, check recent device activity, and remove a session you do not recognise.

Account verification

We connect legal requests to the account owner through phone, email, device history, and wallet references. This step protects you from changes requested by another person using only a username.

Cookie control

Cookies help us keep sessions active, remember language choices, and flag unusual login attempts. You can clear cookies in your browser, but we may ask you to sign in again after that change.

Security path

Use Account > Security to change your password, close older sessions, and check recent device access. If a login looks unfamiliar, contact chat before changing wallet details or requesting account closure.

Payment records

DANA, OVO, GoPay, and QRIS references may be stored with timestamps and account IDs so we can trace disputes. We do not publish your wallet activity and restrict access to trained support staff.

Retention handling

Some records stay longer when needed for account disputes, fraud checks, tax handling, or legal requests. When that need ends, we limit internal access or remove data where our duties allow.

Change requests

Ask us to correct account data by email if your name, phone, or email was entered wrongly. We may pause sensitive changes until you pass an ownership check using existing account details.

Ask About Legal Access and Data

Legal questions usually come up before you open an account or when you need to change account details. We answer the common points below in plain terms: access depends on local law, records are tied to your account activity, and support can help you request corrections, copies, or closure through the right channel.

Access depends on local law and is available only where local law permits. Before you open an account, you should make sure your location allows this service and that your registration details are accurate.

We may keep your username, registered phone or email, device activity, support messages, cookie consent, and wallet references. These records help us handle disputes, account recovery, security checks, and written legal requests.

Send an email request from your registered address and include your username plus the data range you want checked. We may confirm your phone number or recent device before sending account-related material.

Yes, you can ask support to correct data that is wrong or outdated. For sensitive changes, we may ask for an OTP check, recent login detail, or wallet reference before updating the record.

Those payment rails create timestamps, references, and account links that help us trace wallet activity. We use them for dispute handling, security checks, and account matching, not as public profile details.

Email us from your registered address and state that you want account closure. We may keep limited records where needed for disputes, security, tax handling, or legal duties before reducing access internally.

Use live chat or WhatsApp from 09:00 to 01:00 WIB for urgent access or security concerns. For data copies, correction, and closure requests, email is better because it creates a written trail.

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